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Frequently asked questions
Who is Vendora Genie for?
Australian businesses that want their own online store — a storefront with their own branding and domain, GST-inclusive prices in Australian dollars, Stripe payments and postcode-based shipping.
Can I sign up today?
Vendora Genie is opening in stages. Join the waitlist on vendoragenie.com; if you already have an account, sign in at app.vendoragenie.com.
How do I get paid?
Through Stripe Connect. You connect your own Stripe account; charges are made on it and Stripe pays out to your bank.
Are prices shown with GST?
Yes. Prices are entered and shown GST-inclusive, checkout does not add tax on top, and receipts show the GST included.
Can I use my own domain?
Yes, on every plan. Add one DNS record; HTTPS is set up automatically and your domain becomes the store's main address.
How is shipping calculated?
From rates you set per zone. Zones match by postcode prefix, state or country, and each rate is flat, free over an order value, or by weight. Live carrier quotes are not used.
Does it work with Australia Post?
For tracking, yes: add your own Australia Post eParcel API key and tracking updates are fetched automatically. Without one, tracking links open on auspost.com.au.
Can I import my existing products?
Yes — with a CSV product import, or, on plans with POS integration, by importing a Square catalogue.
Do I need to know how to code?
No. You choose a theme and edit your store in the dashboard; products, pages, menus and settings are all forms.
Will my store show up on Google?
Each store gets a sitemap, robots file, page titles and descriptions, link previews and structured data for its products automatically. No platform can guarantee rankings — that depends on search engines and on your content.
Something else? Ask the team.